About the job

Viridien is an advanced technology, digital and Earth data company that pushes the boundaries of science to create sustainable solutions for complex global challenges, and they are seeking an experienced and motivated HPC Helpdesk Team Leader to join their team in Bolney, UK. The successful candidate will be responsible for managing and executing IT infrastructure and systems administration tasks, including handling 1st line IT issues, escalating to 2nd/3rd line when necessary, ensuring uptime and performance of IT systems, managing user accounts, backups, data transfers, developing knowledge bases, and maintaining customer satisfaction through timely communication and incident resolution. This role requires leadership of the team, conducting performance reviews and appraisals, monitoring productivity, and preparing reports on IT incidents while ensuring service delivery excellence. Candidates should have strong knowledge of data center hardware, network terminology, Linux systems, monitoring tools like Zabbix, and Jira Service Management, with the ability to work five days a week onsite. Viridien offers a competitive salary with an attractive bonus scheme, 22 days annual leave with flexible holiday options, a company pension, private medical and dental care, wellbeing support, gym facilities, relocation packages, and sponsorship of visas. The company also promotes continuous learning and development through its Learning Hub, encourages diversity and inclusion, supports community initiatives, and is committed to sustainability and innovation.