About the job

The On Wing Support (OWS) Customer Order & Fulfillment Manager at GE Aerospace in Feltham, London, is responsible for overseeing all aspects of engine maintenance, from the initial job request through to final billing. This includes managing a diverse team and ensuring the efficient execution of maintenance tasks on GE/CFM commercial aircraft engines both in the field and at the shop. The role involves job planning, resource allocation, customer communication, and adherence to quality and safety regulations, including FAA/EASA standards. The manager will lead operations in a 24/7 environment, addressing customer demands promptly, supporting emergency situations during off-hours, and driving continuous improvement through LEAN practices. This role requires a proactive approach to quality culture, safety management, compliance with regulations, and project management, alongside leadership in both technical and customer-facing activities. The position also involves managing inventory, sales forecasting, and the coordination of advanced technology services. Applicants must possess strong communication skills, leadership capabilities, and the ability to manage complex customer relationships, while also being willing to support emergency situations outside of regular working hours. GE offers flexible working arrangements, benefits such as relocation assistance, pension, private medical cover, and UK visa sponsorship for qualified candidates.